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Core Values

Everything we do is guided by our 5 Core Values. These values were not just artificially made-up to sound good. Rather, they naturally emerged after assessing the traits of every single member of our team, and finding the common personal characteristics that have made us successful as an organization. If you would like to know more about how we operate, knowing our core values is probably the best place to start.


Empathetic and Fair

  • Put yourself in other people’s shoes

  • Understand that everyone is living their own life, dealing with life's challenges, so when people get upset they may be dealing with major issues we have no idea about

  • Be friendly - we are a customer service organization, and only as good as the quality of our relationships

  • Know that by being empathetic and fair and friendly, we can then confidently be firm on our principles, when needed


Collaborate without Ego

  • Ego-free collaboration in a helpful and team-based work environment

  • Team over individual

  • We are all rowing in the same direction, both with our internal SPM team members, and with our Owners, Residents, and Vendors



  • Enjoy the process of successfully solving difficult and unique issues

  • Focus on the potential positive outcomes instead of the immediate difficulty

  • Anticipate and proactively prepare for challenges, rather than simply reacting to them

  • Be able to think outside the box for creative solutions

  • Eat the frog first


Ownership Mindset

  • Manage each property as if it were your own (or your Gramma's!)

  • Your role is your domain, and you are the only one responsible for your domain

  • Think two steps ahead, and go the extra mile to make sure your responsibilities are handled properly and timely

Property Manager Houston

Communication is KEY

  • Communication should be: consistent, correct, complete, clear, and courteous

  • Phone Calls may feel more difficult, but are often more effective

  • Anything agreed upon in a phone call should also be followed up with confirmation in writing